Refund policy

Returns and exchange policy

This Returns and Exchange Policy applies to purchases made on yakuzastore.in. By placing an order, you agree to the terms below. Please read carefully before making a purchase, especially for limited‑edition or final‑sale products.

Eligibility for returns and exchanges

  • Products are eligible for return or exchange only if:

    • A wrong item was delivered.

    • The product received is damaged or defective.

    • There is a clear size or variant mismatch from what was ordered (for applicable categories).

  • To be eligible:

    • The request must be raised within 2 days of delivery.

    • The product must be unused, unwashed, and in the same condition as received.

    • All original tags, labels, and packaging must be intact.

Non‑returnable items

For hygiene, safety, or other reasons, certain items may not be eligible for return or exchange, including but not limited to:

  • Innerwear, socks, and personal hygiene products.

  • Discounted, clearance, or “final sale” items clearly marked as non‑returnable.

  • Gift cards, digital products, or downloadable content.

  • Customised or personalised items.

Return and exchange process

  1. Raise a request

    • Email us at Care.yakuza@gmail.com

    • Within 2 days of delivery with your order number, issue description, and- clear photos/video of the product and packaging.

  2. Review and approval

    • Our team will review your request and may contact you for additional details.

    • Once approved, you will receive instructions for pickup or self‑shipping.

  3. Pickup or self‑ship

    • For all returns and exchanges, the customer must bear the shipping cost.

  4. Quality check

    • After we receive the returned product, it will go through a quality check.

    • Once it passes inspection, your refund or exchange will be processed.

Refunds

  • Approved refunds will be processed to:

    • Original payment method (for prepaid orders), or

    • Store credit / coupon code (as per the option shown for that product).

  • Refund processing time:

    • From our side: within [3–7] business days after quality check.

    • Bank/Payment gateway: Additional [3–7] business days as per their policies.

Exchanges

  • Exchanges are subject to availability of the requested size or variant.

  • If the requested item is unavailable, you may opt for:

    • A different product of equal or higher value (adjusting the price difference), or

    • A refund/store credit as per the policy for that product.

Order cancellations

  • Orders can be cancelled only before they are processed/dispatched.

  • To request cancellation, contact us at Care.yakuza@gmail.com with your order number as soon as possible.

  • Once an order is shipped, it cannot be cancelled; you may then follow the return process where applicable.

Late or missing refunds

  • If you have not received a refund within the expected timeframe:

    • Check your bank or card statement again.

    • Contact your bank or payment provider, as processing times may vary.

    • If you still have concerns, reach out to us at Care.yakuza@gmail.com with your order and refund details.

Contact us

For any questions or issues related to returns, refunds, or exchanges, please contact:

  • Email: Care.yakuza@gmail.com

  • Cell # : +91 92814 14195

  • Address: 8-2-703 Bucking HA FNo110, BANJARA HILLS, Road Number 12,

Hyderabad, TELANGANA, 500034